I’m currently providing IT related Business Support Services to small companies and not-for-profit organisations. I can help business areas, like IT, HR, Training, etc to take advantage of IT advancements which might normally be introduced by an IT Department in larger companies.

The provision of these services will hopefully result in these organisations making cost savings, improving internal efficiency and moving to new technology with the guidance of an IT Analyst with a proven track record in delivering these services during a 15 year IT career.

Current Business Support Services

Job Role Business Support Service Relevant Jobs Relevant Courses Project Sample
Admin Provision of Virtual Assistant (VA) services to business areas like: HR, Training, and Financial Services Admin Various Admin Jobs eBusiness Studies course  
         
IT Training Production of computer course lesson plans, handouts and presentations on topics, such as: Windows 10, Internet and eMail, Calendar, Task & Notes, Personal & Home Finances, Social Networking, Google Docs and Office 365, Digital Photography and Backup Solutions PC Tutor Self-study using various online courses, website articles and e-books See PC Tutor Handouts in Project Samples
         
Desktop Support Provision of Microsoft Windows and desktop app support to home computer users in the local community – resolve issues that can occur with MS Windows due to incorrect updates, application bug etc, and also assist users with any issues they may have with desktop and Web apps like Word, Excel, Outlook, Google Docs/Drive etc PC Tutor Computer Maintenance course  
         
Systems Analysis / Testing Provision of key IT skills, such as: analysing business requirements, examining current systems, designing innovative IT solutions and conducting System Testing. Systems Analyst in Royal Bank of Scotland and in Prudential Europe (now Capita). Software Tester in Telcotec. Various in-service courses See IT Career section in Project Samples
         
IT Technical Writing Creation of IT project documentation, such as: functional specification, test instructions, implementation instructions, user guides, SOPs etc As above Various in-service courses See IT Career section in Project Samples
         
Web Development Development of websites for small businesses using WordPress CMS Experience gained by working on small projects for businesses in local community. eBusiness course with FAS which included a Web Development module See Web Dev section in Project Samples